The purchase of products from Vaporony are governed by following Terms & Conditions. By accessing and making a purchase from our website, you agree to be bound by these Terms & Conditions. Your Statutory Rights are not affected.
You must be 18 years or older and have a credit card/debit card to buy our products online. We do not sell our products to minors and we reserve the right to cancel any purchases we believe are being bought by or on behalf of a minor.
Returns & Refunds
We offer a standard 14-days long distance refund on all items as long as the item is unopened and in as new condition. Faulty mods/kits can be returned up to 90 days from date of purchase. Faulty tanks can be returned up to 30 days from date of purchase. E-liquids deemed to be faulty from the manufacturing process can be returned up to 7 days from date of purchase. We will require proof of purchase with any return. A replacement/refund will only be given upon testing the items and determining there is actually a manufacturing fault. We will endeavour to test all returns within 5 working days from receipt. If it is deemed the returned item does not have a manufacturing fault or the damage was caused through misuse, we will return the item to you and no replacement/refund will be given.
Some refunds may only include the value of the item, any delivery charges may be not be refunded under certain circumstances. Rejecting an item that had already been sent because you changed your mind is an example.
We will contact you to advise of our findings. Your Statutory Rights are not affected.
We will endeavour to dispatch orders placed before 2.30pm Mon - Fri on the same day. (excludes public & bank holidays)
Orders made after 2.30pm Mon-Fri will be dispatched the next working day.
Free delivery is available on orders over £29.99, this is after all discounts and multibuys have been applied. This does not include shipping charges.
DPD Next Day delivery* is usually next working day but NOT GUARANTEED. This can vary for certain areas of the UK such as Inverness and the Scottish Highlands which are usually 2 days delivery. If ordered before 2.30pm, orders after 2.30pm will be dispatched the following working day. There is no guarantee that the parcel will be delivered next day over the weekend unless Saturday Next day delivery is chosen.
We will send you a notification by email when your items have been fulfilled and dispatched. For tracking your items please download the DPD app and this will update after your order has been shipped.
Once the items have been dispatched, Vaporony cannot be held responsible for any delays, damages or losses caused by the mail service.
FOR UK ORDERS: We will endeavour to locate your order but this is subsequently down to DPD All postage through DPD is tracked and signed for.
All refunds or item replacement is at the discretion of Vaporony and we may need to wait until a courier investigation is complete.
International deliveries are posted via Royal Mail, timescales will vary from country to country.
Once the parcel has been posted with Royal Mail we cannot process any refunds or cancel the order until the parcel has arrived and then been returned to Vaporony.
Refunds may only include the item and not a return of the postage in certain cases. This is at our discretion.
Strikes, public & bank holidays may effect the timescale of your order and we are not responsible for any delays.
International customers, please be aware that it is your responsibility to ensure that any products ordered comply with any local laws/legislation that apply including customs charges and Brexit changes.
Please also be aware that you also take responsibility for importing the goods into your country and we take no responsibility for products which are delayed by customs, which incur an import cost or seized due to non-compliance with local laws/legislation.
Free delivery is not applicable to international deliveries.
We will process all sensitive/personal information in accordance with the General Data Protection Regulations (GDPR) 2018The key principles of which are:
Lawfulness, fairness and transparency
Data minimisation Accuracy
Integrity and confidentiality (security)
Although we endeavor to give a true representation of the item in both our pictures and descriptions, we will not be responsible for any minor differences. These minor differences can include, but not limited to, shade of colour. Flavours are subjective and our descriptions are a representation of what the flavour is intended to be.
This Contract shall be construed and governed in all respects by Scottish Law. Any contract disputes shall be the subject of the jurisdiction of the Courts in Scotland to which Vaporony and the customer hereby submit.
Vaporony will not be held liable or responsible for any direct, indirect or consequential damage or loss arising from any products purchased from our website. These include, but are not limited to:
Unforeseeable losses to either party at the time of making the contract.
Losses that were not caused by any breach on the part of Vaporony or their suppliers
For business losses and/or losses to non-consumers.
Delays, damages or losses caused by the mail service.
We accept all major credit and debit cards.
All payments must be made in full at time of purchase.
It is the purchaser’s responsibility to get cardholders permission before making any purchase. Vaporony cannot be held responsible for financial losses for purchases made without the consent of the cardholder.
All prices are in pounds sterling and include Value Added Tax (VAT) at the current rate at time of purchase.
Prices are correct at time of adding to website. Vaporony reserves the right to amend prices at any given time, without prior notice.
In the event of product(s) being incorrectly priced, Vaporony reserves the right to refuse the sale of the product(s) at the advertised price. You will be offered the product(s) at the correct price and you will have the option to refuse the purchase in accordance with Consumer Law.
Delivery charges, unless applicable for free delivery, will be applied at the checkout.
The customer should inspect all products upon arrival.
Faults/damages or if the product does not comply with any aspect of the contract should be notified in writing to Vaporony within 48 hours of delivery. Failure to do so, deems the purchaser to have accepted the product as non-faulty and undamaged.
All goods are warranted on delivery to the customer to be of the nature, substance and quality invoiced and to conform in all respects with all the appropriate statutory regulations.
SagePay and Secure Trading use the latest security tools, both proprietary and unique, to ensure that you are protected against online security risks. You will notice a padlock on your URL address bar.
These Terms & Conditions do not affect your statutory rights.
Gift cards are valid for 12 months from the date of purchase.
When using a gift card you must use the entire value of the card in a single purchase. The code is only valid for one use.
For example if you use a £50 gift card on a basket value of £20 then you will lose £30.
Gift cards purchased on the website are only valid to be redeemed on our website.
Gift cards purchased in-store are only valid to be redeemed in-store.
Vaporony Loyalty Program
The Vaporony Loyalty Program is powered by Marsello.
We offer 10% of E-liquid purchases back in the form of points known as Stag Bucks which can be spent on any purchase using redeemable codes online or in-store.
E-liquid, subject to certain deals may not be included with the loyalty scheme, this will be advertised with our deals.
1 point = £1 spend on E-liquid, this means for example a purchase of £4.99 = 4 points.
Points are automatically accrued with purchases and it is the responsibility of the customer to log in when making your purchase in order to accrue points.
Points cannot be back dated and can only be manually added under certain circumstances at our discretion. For example if there is a technical error a manual adjustment can be made after investigation, however forgetting to log in does not meet the criteria.
Points and codes are valid for 2 years after this time they will automatically be removed.
Refer a friend will credit points when the friend referred has successfully completed their order.
Codes cannot be stacked online, this means one code can be used per order. This is limitations set by Shopify.
You can use multiple codes in-store on a single purchase.
Once a code has been redeemed we cannot combine codes for a larger amount.
If making a purchase with a value less than the code redeemed you will lose the difference. For example Total = £7.49, code used is worth £10 you lose £2.51.
Click & Collect
Available Monday to Friday between 10am - 4pm.
We will send an email once the item is ready for pickup and an email once the item has been picked up.
Orders can be done via website and via the phone but we will require at least 1 hours notice to get your order ready.
If you don't arrive for your collection before 4pm then you will need to collect your order the next working day between 10am - 4pm.
Orders at the weekend will be available for collection the next working day as detailed above. Subject to government guidelines, bank holidays and public holidays.
Deals & Discounts
Our deals and discounts change on a regular basis. The deals and discounts are only applicable during the time period stated. Newly stocked products CAN be exempt from such deals. If a product is not discounted at the checkout stage, then it is likely this is not included in any rolling monthly deals/discounts.
Vaporony have the right to reject any purchase that has been placed and discounted in error.
Products that are added to the website during a monthly deal will not be included in that monthly deal or discount.
PRELOVED/ SECOND HAND PRODUCTS
Second hand product and has been used previously. The product has been checked by staff and is in full working condition. Any blemishes or imperfections are part of the photo reel and have been highlighted by staff. Any issues with these devices must be reported within 72 hours from arrival.